BT Launches Unified Communications and Collaboration Solutions for Global Enterprises

Communications leader to make the promise of convergence a reality for customers
(PresseBox) (München, ) Leveraging its global networked IT expertise and deep consulting experience, BT has launched a comprehensive global portfolio of unified communications and collaboration (UCC) solutions and services as part of the company’s drive toward delivering the full benefits of its 21st Century Network (21CN) capabilities to customers.

BT’s approach to the UCC market is designed to help enterprise customers manage their journeys to a converged environment where collaboration tools can be used to increase efficiency, productivity and competitive position. BT’s UCC services enable organizations’ communications infrastructure, mobility, desktop and applications to work together so that users can take part in almost any form of communication to anyone at any time, by securely linking voice, mobile and data services with desktop.

BT works with partners such as Cisco and Microsoft to help enterprise customers improve communication and collaboration. By providing a comprehensive portfolio of capabilities and services BT can help customers:
- Increase flexibility to bring together dispersed project teams of employees, as well as business partners and customers
- Get more work done, better and faster, by further extending their reach into and beyond the enterprise through instantaneous and consolidated access to information and resources
- Devote their time and energy to solving business problems, with BT as the single interface across the entire technology solution
- Reduce the upfront technology investments and ongoing costs with BT’s suite of IP applications that minimizes the need for infrastructure investments and eliminates recurrent third party usage charges

BT will offer a single interface for messaging, conferencing, collaboration and telephony, streamlining and managing the complexity of communications and collaboration.

Typically companies would have bought their IT and telecommunications products and services in three distinct groups and from three different service providers:

1. IT and desktop applications from an IT services or systems integrator
2. Fixed network infrastructure and telephony from a telecommunications or network service provider
3. Mobile / cellular from a mobile carrier BT has the ability to bring all these areas together into a single networked IT services integration program and build a migration strategy for IP and IT infrastructure.

"To help them fulfill the promise of convergence, enterprises can benefit from an experienced partner that brings a network-centric perspective and years of global networking experience to the challenge," said François Barrault, CEO BT Global Services. "BT can unify the necessary elements and assist in charting a roadmap toward unified communications that makes the most sense for each enterprise. With BT’s scalable solutions, customers can start implementing UCC on a small scale and then increase the integration into their IP and IT environments on a global scale."

BT’s UCC offerings address customers’ needs from assessment, strategic planning, design and network performance engineering services through implementation and management and optimization services, across its entire range of communications services (voice, messaging, audio, video, Telepresence and web conferencing, etc.) including IT governance and regulatory compliance and a full range of security services with archiving and logging.

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