Fiat Group Automobiles Selects Idol To Power Its Worldwide Technical Assistance Portal
Over 10,000 Automotive Dealers and Workshops to Benefit from Conceptual Search and Automatic Hyperlinking to Relevant Technical Content
(PresseBox) (Cambridge, UK and San Francisco, Calif., )Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise today announced that automotive giant Fiat Group Automobiles has chosen Autonomy to power its portal eTech which provides technical assistance to Fiat Group Automobiles' dealers and workshops worldwide. The solution implemented in Fiat Group Automobiles covers Fiat, Lancia, Alfa Romeo and Fiat Professional brands and supports customers in more than 80 countries. eTech is the technical documentation research point of reference for Fiat Group Automobiles' impressive network of auto traders who submit in excess of 25,000 technical queries a month in 11 different languages.
"Ensuring every Fiat Group Automobiles service point has on-line access to "first aid tools", such as technical assistance documentation manuals, and service news, despite language or location, is vital to ensure the high level of service our customers demand," commented Mario Ghirardotto, Fiat Group Automobiles ICT Quality and Technical Service Process Leader. "Powered by IDOL, eTech enables our dealers to quickly find repair information inside Fiat's technical service knowledge base. The feedback we are getting from the field has been very positive," continued Mr. Ghirardotto.
IDOL's unique Conceptual Search capability enables service points to locate and access relevant content instantly even if the keywords used in the original query do not feature in the results. In addition, IDOL's Automatic Hyperlinking feature provides unobtrusive alerts to conceptually similar content ensuring that all information available to help solve complex cases can be found and dealers can exceed the requirements of even the most discerning customer. Future plans for the Autonomy solution include the addition of audio and video capabilities.
"The shortcomings of legacy approaches are increasingly exposed in the face of information overload," commented Corrado Broli, Regional Manager, Autonomy Italy. "Such approaches not only depend heavily on keywords but also tend to promote the most popular results to the top of the list, potentially omitting highly relevant, specialist documents that don't feature specific vocabulary," continued Broli. "We are delighted that Fiat Group Automobiles has chosen to embrace Autonomy's Meaning-Based Computing approach and look forward to working together in the future," concluded Broli.