DIHART® reamers: Getting closer to the customer with a new product line and service strategy

Komet DIHART Ausgleichshalter (PresseBox) (Besigheim, ) Efficiency, speed and flexibility are the basic requirements today for success in the market. The reamer specialist DIHART® has faced this challenge and scrutinised and restructured all the manufacturing processes required to meet it. The optimisation of production processes combined with a comprehensive, requirementoriented revision of the product range will set new standards in customer orientation. As a result, users immediately benefit from both advantageous prices and, above all, straightforward ordering procedures and superfast, reliable logistics.

Compact product line, easier ordering

With the creation of a new, more compact product range, DIHART® will in future concentrate more on modular, semistandardised and finishground tools. On the one hand, this makes it easier for the user to navigate through the total product range and, on the other, it facilitates greater flexibility and costeffectiveness. A high degree of individualisation is still achieved by combining the essential performance parameters of cutting geometry, cutting tool material and coating. The clear structuring of the product line will in future enable DIHART® not only to deliver faster but also to meet most customer's' requirements directly from stock.

In order to make selection easier despite the wide range of tools on offer, ordering processes have been made more customerfriendly and simplified significantly. With this in mind, the new reamer catalogue "KomPass Reaming" is already available for customer use. The complete range is shown clearly and concisely on around 90 pages and provides information on all important technical features. A brand new Online Shop also provides a direct route to DIHART® tools which can be found at www.dihart.de and guarantees extremely short delivery times directly ex stock for all standard tool solutions. In a special campaign to accompany the opening of the shop, the KOMET GROUP is offering an online order discount of 5% until 31.12.2010 as well as a onetime special voucher for 50 euros against your first order until 31.08.2010. Detailed contact forms are also available via the shop for technical enquiries which will be answered promptly by our application advisers.

Product lines, plus: Special tools

If, due to design, tolerance or other quality considerations, machining requirements cannot be met using standard tools, our engineering team will of course also continue to be on hand to provide customerspecific solutions. After a thorough evaluation of the process involved and/or based on customer requirements, the ideal machining or finishing solution is then discussed and developed with the customer.

Significant price reductions

As a result of the strategic reorientation of the DIHART® brand and through investment in new technologies at our location in Stuttgart, it was possible to create significantly improved manufacturing structures, which has allowed the KOMET GROUP to achieve considerable cost reductions in the manufacture of reamers. These benefits have an immediate effect on product prices which it has been possible to reduce by up to 40%.

Faster tool reconditioning

The connection with the new KOMET SERVICE® network also guarantees a faster and more costeffective tool reconditioning service. Professional regrinding, individual recoating and precise reamer retipping by selected service partners will in future be significantly less complicated thanks to the establishment of a closer relationship with the customer.

Knowledge is a key factor to success

In order to increase performance potential in reaming both in theory and in practice and to improve manufacturing quality through efficient finishing, the IDEEN-FABRIK+ of the KOMET GROUP provides targeted and compact seminars. Participants consistently report having been able to further improve product performance after attending a training session. Current training schedules and topics can be found at www.kometgroup.com/....

With the strategic reorientation of Sales and Service for DIHART® reamers, the KOMET GROUP is consistently developing the company philosophy of Tools plus Ideas yet further. In addition to the highend quality of its products, particular emphasis is placed on the additional value achieved by the optimal orientation of Customer Service and the increase in output made possible through the transfer of expertise.

Kontakt

KOMET GROUP GmbH
Zeppelinstr. 3
D-74354 Besigheim
Simone Großpietsch
Großpietsch Produkt-PR®
GL
Michael Rauscher
KOMET GROUP GmbH
Leitung Werbung/Öffentlichkeitsarbeit
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