Active mediation and real-time charging enhance customer satisfaction

Outstanding performance and flexible configuration enables effective billing process at life:)
(PresseBox) (Paderborn, ) Paderborn (Germany), Kiev (Ukraine) 04 January 2011: Orga Systems has implemented its real-time charging, active mediation and policy control solution NGCP at life:), dynamically growing mobile operator in Ukraine. Due do excellent project management, the installation has taken place in less than four weeks – enabling life:) to use the solution since the beginning of November to charge all their subscribers via this unified platform. The NGCP serves all VAS platforms of life:), providing 249 commercial products in the highly competitive Ukrainian market.

Enhanced customer satisfaction in real time
Integrating real-time charging flow between the network and billing system, the NGCP performs subscriber specific policy and charging decisions. Real-time subscriber notifications are another key feature enabling a superior end user experience. In November 2010, life:) successfully launched the Next Generation Control Point product (NGCP), bringing significant advantages to life:)’s subscribers. The key advantages of the unified platform are: performance increase by over 300%, very flexible system configuration and support of Subscriber Profile Repository usable for policing and autonomous charging. Since the NGCP launch, life:)’s customers benefited from flexibility of integration with GGSN charging node enabling more effective charging. Due to the fact that the customer complaints on GPRS charging decreased significantly, NGCP plays a great role in customer satisfaction.

Future-proof solution
life:) is a fast growing company, contributing to the development of the sector with true innovation; driven by value added services while promoting greater levels of competition in the Ukrainian market with its customer-centric offers. Now the NGCP, which supports 3G or 4G technologies through BSS infrastructure, enables easier billing at life:) without having to invest intensively on billing hardware. With UMTS license tender expected in Ukraine in 2011, using this infrastructure once more underlines life:)’s innovative role in the Ukrainian market.

Real-time solutions for Marketing Champion
The trustful business partnership between life:) and Orga Systems has been established in 2006. Being the world’s first operator to launch a truly convergent billing system – Orga Systems OPSC Gold – in 2007, life:) relies on this real-time convergent billing platform. life:) and Orga Systems have won GTB Innovation Awards 2010 - OPSC Gold is the "Convergent Billing Innovation" for Total Marketing Support.
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