MICROS-Fidelio performs central OPERA hotel management software upgrade at Louvre Hotels Group at more than 800 properties

MICROS-Fidelio performs central OPERA hotel management software upgrade at Louvre Hotels Group at more than 800 properties (PresseBox) (Neuss, ) The MICROS-Fidelio Data Center engineering team recently completed an OPERA upgrade from version 3.0 to version 5.0 at Louvre Hotels Group in France. The new OPERA version 5.0 allows faster day-end closing and reporting, fast internet reservation confirmation in essence boosts the overall system performance. The total upgrade was performed under one maintenance window and downtime amounted to a maximum of 17 hours. At peak time MICROS-Fidelio dedicated 50 professionals in order to meet the targeted timelines. Four real test runs were performed for live upgrade preparation in order to optimize process flows and meet the stringent quality standards.

The project started in December 2010 and was transferred to support and maintenance mode immediately after the upgrade. The migration included in detail the integration of:

- 830 OPERA properties managed through OPERA Reservation Systems, ORS;
- 682 hosted OPERA Property Management Systems, PMS;
- 682 Louvre Hotel Properties taking advantage of OPERA Central Information Systems, OCIS;
- 682 Louvre Hotel Properties are distributed via OPERA Web Systems, OWS, via Alternative Distribution Systems, ADS and Global Distribution Systems, GDS;
- 848 vendor interfaces from IFC7 to IFC8;
- 130 KIOSKs.

Following an extremely successful eleven years of hosting cooperation MICROS-Fidelio, during which the deployed solution suite has enjoyed reliability, Louvre Hotels has taken the decision to increase its capacity and also to utilize the latest hosting centre HP technology. The Louvre Hotels' hosting infrastructure's consolidation included the reduction from 7 node- to 4 node Oracle clusters and the web frontends from 15 servers to 10 server units. Such consolidation was achieved by using HP Proliant servers with the latest AMD Opteron(TM) 12 core processors.

"The decision was taken to upgrade the system following a review of the rate at which Louvre Hotels were activating new hotel properties. By utilizing HP converged networking and virtual connect technologies, the hosted deployment will be able to continue to offer the most cost-effective and reliable solution on the market to Louvre hotels," stated Mr Kaweh Niroomand, MF EAME president.

"I am very proud of the excellence we have reached together in this project. The quality is perfect, the partnership exceptional and very professional. I have got a lot more ideas to realize together in the future. I will be very happy to continue to share the future with this type of partnership and human adventure," Thierry Guiraudios, VP Information Systems Louvre Hotels Group added.

Any new Louvre Hotel Group's properties will automatically continue to be hosted in the MICROS-Fidelio Frankfurt datacenter in Germany.

About Louvre Hotels Group, the 8th largest hotel group worldwide

Louvre Hotels is a Groupe du Louvre subsidiary and is managed by Pierre-Frédéric Roulot. It was established in 1976 and since 2005 has been by Starwood Capital Group. In July 2009 Louvre Hotels joined forces with the Golden Tulip Hospitality Group, when Starwood Capital Group took over the latter. This move propelled Louvre Hotels Group (Louvre Hotels & Golden Tulip) to the position of 8th largest hotel group worldwide. Louvre Hotels Group operates seven clearly differentiated hotel brands, ranging from 1 to 5 stars: Première Classe, Campanile, Kyriad, Kyriad Prestige, Tulip Inn, Golden Tulip and Royal Tulip. Thanks to its expansion plans in growth markets, as well as markets in which the group already has a strong presence (France, Europe, North Africa, Brazil and India), Louvre Hotels Group is a key player in the international hotel industry. It now counts more than 1,000 hotels, representing a total capacity of over 80,000 rooms in 40 countries, managed under three different business models: affiliate, management contract and franchise.

To find out more visit http://www.louvrehotels.com


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