Orga Systems awarded for increasing customer experience

Installation at Astelit life:) acknowledged as “Best use of traffic management for improving customer experience”
Please visit http://orga-systems.com for more information. (PresseBox) (Paderborn, ) Paderborn (Germany), 21 November 2011: Orga Systems, #1 choice for real-time charging and billing, won the Global Broadband Traffic Management (BBTM) Award in the category “Best use of traffic management for improving customer experience” with its Next Generation Control Point (NGCP) for policy management, active mediation and real-time charging control. The product is installed and in production at the operator Astelit life:), Ukraine, increasing customer experience and achieving excellent results. The Global BBTM Awards were established to celebrate and give recognition to outstanding achievements made by those in the traffic management industry, acknowledging the winners and shortlisted companies.

Decrease of customer complaints by 75% through outstanding services
In November 2010, life:) successfully launched Orga Systems’ NGCP, which is bringing a number of significant advantages to the company and its clients. Within only the first month of its operation NGCP served 3.92 million life:) subscribers, monitoring the subscribers’ preferences, usage patterns and behavior. “NGCP plays a great role in increasing life:)’s customer satisfaction index as it provides high accuracy in charging. Combination of performance and functionality makes the NGCP solution a unique instrument for achieving higher customer satisfaction with new marketing products and operational quality. For example, after NGCP launch we managed to decrease customer complaint rates regarding GPRS charging by 75%”, states Mr Ismail Celikkol, Deputy General Director Service Network, life:).

Orga Systems’ NGCP’s integrated convergent real-time charging and billing are the centralized means to achieve superior customer satisfaction. It performs subscriber specific policy and charging decisions while triggering subscriber notifications that enable a superior end user experience. The unified platform achieved a significant increase in performance and efficiency, which reached over 300% in maintaining flexibility of system configuration. life:)’s customers highly benefited from the flexibility of integration, having customer complaints dropping by 75%.

Representing quality, innovation and leadership
Orga Systems enables life:) to stay ahead of the field by moving away from pure service
control towards smart bandwidth management, enabling personalized offerings – an option
that allows the operator to keep its competitive advantage in such a highly saturated
market as in the Ukraine. By managing all subscribers on a single system, operators are able to deliver the services that can meet customers’ expectations and needs in the best way

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